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Terms & Conditions

These Terms and Conditions ("Agreement") govern your use of Bonnie Bingo (the "Platform"), including but not limited to its website, mobile app, and any other associated services or applications. By accessing the Platform, creating an account, and/or participating in its offerings, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Acceptance of the Terms

Please note that your continued use of the Platform after making changes to these Terms constitutes acceptance of such changes. We reserve the right to modify or update this Agreement at any time without prior notice.

Eligibility Requirements

To use the Platform, you must meet certain eligibility requirements:

  • You must be at least 18 years old (or the minimum age required by your jurisdiction).
  • You must not be prohibited from participating in online gaming and/or gambling activities under applicable law.
  • You must provide accurate identification and verification information to us.

Minimum Age Requirements

As a responsible operator, we require users to be at least 18 years old. This may vary depending on the laws of your jurisdiction. If you are below the minimum age requirement, please do not use our Platform.

Geographic Restrictions

The Platform is only available in certain jurisdictions and territories. We reserve the right to restrict access based on your location or applicable law. By using the Platform, you warrant that you comply with all relevant laws and regulations.

Account Registration Rules

To create an account, please follow these guidelines:

  • You must provide accurate information during registration.
  • You are responsible for maintaining the security of your login credentials and password.
  • You may only hold one account per user (see our One-ccount-per-user policy below).

One-account-per-user Policy

You can only have one active account on the Platform. Creating multiple accounts is strictly prohibited and may result in suspension or closure.

Identity Verification and KYC

We require you to provide valid identification documents as part of our Know Your Customer (KYC) process. This helps us verify your age, identity, and eligibility to use the Platform.

Account Accuracy Obligations

You must ensure that all information provided during registration and account management is accurate and up-to-date.

Account Security Responsibilities

It's essential that you maintain the security of your login credentials and password:

  • Avoid sharing or disclosing your login details with anyone.
  • Choose a strong, unique password for each Platform-related service.
  • Regularly update your password to ensure its strength and uniqueness.

Login Credentials and Password Protection

We recommend using a reputable password manager to securely store and retrieve your login information. We are not responsible for any issues resulting from poor password management practices.

Restricted Behaviour and Prohibited Activities

Please refrain from engaging in the following activities:

  • Multi-accounting or creating duplicate accounts.
  • Manipulating gameplay, bonuses, or other Platform services.
  • Using automated tools or scripts to interact with our Platform.
  • Participating in prohibited activities as outlined by applicable law.

Bonus and Promotion Rules

Bonuses and promotions may have specific rules governing their usage. Please read the terms for each bonus carefully before participating.

Wagering and Gameplay Conditions

When engaging in gameplay, please be aware of:

  • Minimum bets required to participate.
  • Maximum bets or wager limits that apply.
  • Any restrictions on withdrawing winnings from bonuses or promotional offers.

Bonus Abuse Prevention

We reserve the right to void, cancel, or confiscate any bonus funds if we suspect abuse or manipulation. This may include but is not limited to instances of multi-accounting or artificially inflated gameplay.

Deposits and Withdrawals (if applicable)

Please refer to our Deposit and Withdrawal policies for information on payment processing, account verification requirements, and transaction limits.

Verification before Withdrawals

As part of our anti-money laundering and know-your-customer policies, we may request additional identification or verification documents prior to processing withdrawals. Please ensure that you comply with these requests promptly to avoid delays in receiving your winnings.

Processing and Review Procedures

Please note that all transactions are subject to review by us. We reserve the right to void, cancel, or delay any transaction if necessary for security reasons.

Responsible Gaming Expectations

We strive to provide a responsible gaming experience:

  • Please gamble within your means.
  • Don't chase losses.
  • Set limits on deposits and gameplay time using our built-in features (e.g., deposit limit tools).
  • Take regular breaks from gaming activities.

Self-exclusion and Account Restrictions

If you feel that you have an issue with compulsive behavior or wish to exclude yourself from the Platform, please contact us through one of our support channels. We can help facilitate your self-exclusion request according to applicable laws and regulations.

Game Fairness and RNG Systems

We utilize Random Number Generator (RNG) systems for gameplay, which are independently audited and certified by third-party organizations.

Technical Interruptions or Voided Gameplay

In the event of a technical failure, system maintenance, or other unforeseen circumstances affecting gameplay, we reserve the right to void any affected gameplay, bets, or transactions. This may include but is not limited to instances where our RNGs have been compromised or altered in some way.

Suspension or Closure of Accounts

We reserve the right to suspend or close your account at any time for reasons such as:

  • Failure to comply with these Terms.
  • Suspicious behavior (e.g., multi-accounting).
  • Compulsive behavior exhibited through gameplay patterns, deposit limits exceeded without proper justification.
  • Misuse of bonuses, promotions, or other Platform services.

Intellectual Property and Platform Ownership

All intellectual property rights associated with the Platform belong to us. By using our services, you warrant that you will not infringe upon our copyrights, trademarks, trade secrets, patents, or any other proprietary rights.

Limitation of Liability

We cannot be held liable for:

  • Losses resulting from hardware, software failures, or power outages.
  • Unforeseen events (e.g., natural disasters) affecting the availability and integrity of services.
  • Any damage to your devices or financial losses sustained as a result of accessing our Platform.

Modification of Terms

We reserve the right to modify or update these Terms at any time without prior notice. We may do this by updating this Agreement, announcing changes through in-app notifications or email messages, or posting notices on the Platform website and/or other online services associated with Bonnie Bingo. Your continued use of our services after such modifications signify your acceptance of revised terms.

Contact or Support Guidance

For any questions regarding these Terms, please contact us via one of our support channels.

Applicable Licensing or Regulatory Oversight

Our services are governed by applicable laws and regulations of various jurisdictions. We operate under licenses issued by UKGC (United Kingdom) and hold other certifications as necessary to ensure compliance with these standards.

By continuing to use our Platform after agreeing to these Terms, you confirm your acceptance of this Agreement in its entirety.